Intern, Customer Success

About Workato

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for a motivated Customer Success Intern to support our growing Japan Customer Success team.

In this role, you'll work closely with Customer Success Managers and cross-functional teams to improve customer operations, streamline internal processes, and explore practical ways to leverage AI and Automation in day-to-day business.

Customer Success Operations

• Maintain Contact and Account information in Salesforce (SFDC)

• Support Quote Creation

• Support Salesforce-related operations

• Generate ideas and support implementation for process automation and operational improvements (AI & Automation)

• Support the creation of AI best practices and internal knowledge assets (AI & Automation)

Cross-functional Collaboration

• Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales

• Support internal communications

Qualifications

• Currently enrolled in an undergraduate or graduate degree program

• Fluent in Japanese (ability to communicate smoothly)

• Comfortable reading, writing, and engaging in basic communication in English

• Basic computer skills using Mac

• Familiarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools

• Detail-oriented with a strong focus on accuracy and quality

Preferred Skills / Experience

• Experience using generative AI tools such as ChatGPT, Claude, or Gemini

• Experience using collaboration tools such as Slack, Notion, Zoom, or Confluence

• Experience using CRM tools like Salesforce

• Strong interest in AI, Automation, SaaS, and Digital Transformation (DX)

Personal Characteristics

• Interested in Customer Success, SaaS, and technology companies

• Eager to learn operations and business processes

• Enjoys paying attention to detail while thinking deeply about the underlying context and purpose of tasks

• Excited to collaborate with team members from diverse roles and backgrounds

• Proactive in thinking about and driving process improvements

• Eager to learn new technologies and enjoy experimenting with AI and Automation to find better ways of working

Employment Terms

• Employment type: Paid internship

• Work location: Office attendance required (no remote work)

• Minimum commitment: 6–12 months

• Working hours:

  • During school term: at least 15 hours/week (reduced hours may be arranged around exam periods)

  • During school vacation: less than 30 hours/week (within Workato business hours, 9:00 AM–6:00 PM)

Japanese Follow / Japanese Responsibilities

As a member of the Japan Customer Success team, you will work with Customer Success Managers and related departments to promote customer support, business improvement, and AI utilization.

Customer Success Operations

• Management of Contact and Account information in Salesforce (SFDC)
• Support Quote Creation
• Support for Salesforce-related operations
• Idea generation and implementation support for business automation and process improvement (AI & Automation)
• Support for creating AI best practices and internal knowledge assets (AI & Automation)

Cross-functional Collaboration

• Coordination with internal teams such as Deal Desk, Billing, Product, and Sales
• Support for internal communications

Qualifications

• Currently enrolled in an undergraduate or graduate program
• Ability to communicate smoothly in Japanese
• Comfortable with reading, writing, and basic communication in English
• Basic PC operation skills using Mac
• Ability to use Google Workspace (Docs, Sheets, Slides) or equivalent tools
• Ability to carry out tasks with attention to detail

Preferred Skills / Experience

• Experience using generative AI such as ChatGPT, Claude, or Gemini
• Experience using collaboration tools such as Slack, Notion, Zoom, or Confluence
• Experience using CRM tools such as Salesforce
• Interest in AI, Automation, SaaS, and DX

Personal Characteristics

• Interested in Customer Success, SaaS, and technology companies
• Eager to learn operations and business processes
• Enjoys paying attention to detail while thinking deeply about the background and purpose of tasks
• Wants to collaborate with members from various roles and backgrounds
• Proactive in thinking about business improvements
• Eager to actively learn new technologies, think about better ways of working using AI and Automation, and enjoy trial and error

(REQ ID: 2928)

This listing was sourced from 4dayweek.io.