Customer Service Technician

South Coast Water District

PART-TIME CUSTOMER SERVICE TECHNICIAN

SALARY

$25.00 - $28.00 Hourly

LOCATION

Administrative Offices, 31592 West. St., Laguna Beach, CA

JOB TYPE

Part-Time

JOB NUMBER

00176

DEPARTMENT

Finance

DIVISION

Customer Service

OPENING DATE

08/20/2026

CLOSING DATE

9/3/2026 11:59 PM Pacific

SALARY INFORMATION

$25-$28

SALARY

$25.00 - $28.00 Hourly

LOCATION

Administrative Offices, 31592 West. St., Laguna Beach, CA

JOB TYPE

Part-Time

JOB NUMBER

00176

DEPARTMENT

Finance

DIVISION

Customer Service

OPENING DATE

08/20/2026

CLOSING DATE

9/3/2026 11:59 PM Pacific

SALARY INFORMATION

$25-$28

Description

TEMPORARY CUSTOMER SERVICE TECHNICIAN

Hours: Vary Monday through Thursday and flex between 7AM to 6PM

No Benefits

South Coast Water District has an opening for a Temporary Customer Service Technician to work up to 960 total hours per Fiscal Year.

The primary functions will be:

• answering phone calls
• inputting work orders into the CIS system
• inputting payments into the CIS system
• dispatching work orders to Field Customer Service
• routing calls to the appropriate department – for example: Operations, Engineering & Water Conservation.

Job Functions:

• Answer a high volume of calls re: billing and water or sewer questions.
• Dispatch work orders to the Field Customer Service department via work orders, email and phone.
• Receives telephone calls and directs the caller to the proper office, such as Water or Sewer Operations, Water Conservation or Permitting.
• Receives service requests and transfer of water/sewer service work orders.
• Input payments into the CIS Billing system.
• Operates the computer CIS billing system to inquire on accounts, input work orders.
• Receives customer payments in person at the front desk.

Qualifications:

• Techniques for dealing effectively with the public, vendors, contractors and District staff, in person and over the telephone.
• Effectively communicate in person over the phone or in writing.
• Basic mathematics
• Typing
• Familiar with Office 365.

Ability to:

• Deal with the public in person and over the phone.
• Respond to and effectively prioritize multiple calls.
• Use English effectively to communicate in person; over the telephone and in writing.

Requirements:

• Minimum one (1) year of experience in customer service, maintaining financial and accounting records, and office support.
• Minimum one (1) year of experience with computer systems and data entry, including at least one (1) year of experience using Microsoft Word, Excel, and Teams.
• Equivalent to completion of the twelfth (12th) grade is required.

EmployerSouth Coast Water District

Address

31592 West Street

Laguna Beach, California, 92651

Phone (949) 342-2312

(949) 499-4555

Websitehttp://www.scwd.org/

EmployerSouth Coast Water DistrictPhone (949) 342-2312 Websitehttp://www.scwd.org/Address

31592 West Street

Laguna Beach, California, 92651

PART-TIME CUSTOMER SERVICE TECHNICIAN Supplemental Questionnaire* QUESTION 1 Are you a CalPERS retiree or retired annuitant currently receiving CalPERS retirement benefits?

Yes

No

• QUESTION 2 Do you have one (1) year of experience in customer service, maintaining financial and accounting records, and/or office support? Please describe your experience.

• QUESTION 3 Please describe your experience using Microsoft Word, Excel, and Teams.

• QUESTION 4 Do you have experience handling a high volume of incoming calls? Please describe your experience.

• QUESTION 5 Do you have experience contacting customers regarding past-due balances, requesting payment, or discussing available payment options? Please describe your experience.

• QUESTION 6 Do you have experience handling customer concerns regarding unexpected or disputed charges and working with customers to identify appropriate next steps? Please describe your experience.

• QUESTION 7 Have you completed the twelfth (12) grade or equivalent?

Yes

No

• Required Question

This listing was sourced from 4dayweek.io.