Senior Office Assistant (Transportation - Parking)

City of Pasadena

Senior Office Assistant (Transportation - Parking)

SALARY

$28.91 - $34.34 Hourly

$5,011.88 - $5,952.58 Monthly

$60,142.58 - $71,430.94 Annually

LOCATION

City of Pasadena, CA

JOB TYPE

2025 - REGULAR FULLTIME 40+ HRS A WK

JOB NUMBER

26-026

DEPARTMENT

Transportation

DIVISION

Parking Enforcement

OPENING DATE

08/20/2026

CLOSING DATE

9/3/2026 11:59 PM Pacific

SALARY

$28.91 - $34.34 Hourly

$5,011.88 - $5,952.58 Monthly

$60,142.58 - $71,430.94 Annually

LOCATION

City of Pasadena, CA

JOB TYPE

2025 - REGULAR FULLTIME 40+ HRS A WK

JOB NUMBER

26-026

DEPARTMENT

Transportation

DIVISION

Parking Enforcement

OPENING DATE

08/20/2026

CLOSING DATE

9/3/2026 11:59 PM Pacific

The City of Pasadena Transportation Department is currently seeking a seasoned, enthusiastic, and customer service-oriented Senior Office Assistant in the Parking Division. The Senior Office Assistant (Parking) performs complex and responsible administrative and operational support duties and manages assigned customer service requests and delegates to Parking Enforcement Representatives.

The ideal candidate possesses advanced technical clerical skills and has experience successfully managing a heavy workload in a fast-paced environment and preparing reports for City boards, commissions, and councils. Prioritization of assignments and the ability to work through distractions are a must to be successful in this role. Additionally, the ideal candidate demonstrates a high degree of self-management, and dependability.

Must type 45 net words per minute with 95% accuracy. Please note that qualified applicants will be invited to take an online typing test administered by the City. Applicants that do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your application.

Current City of Pasadena employees who hold a position that requires the same or more words per minute are not required to take the online typing test. Employees are responsible for verifying the typing requirement for their current classification.

This is an exciting opportunity to interact with community members from Pasadena and learn about the City’s local organizations and other City departments. APPLY TODAY!

Essential Functions

The major responsibilities of this position are listed below. For more information, please review the  Senior Office Assistant job description.

• Provide administrative, general clerical, logistical, and technical support for department operations and/or department-specific programs.
• Provide assistance to customers over the phone, via email, and via the Pasadena Customer Service Center (CSC) system,
• Dispatch service calls to Parking Enforcement Representatives
• Assist with the development and implementation of programs to support the needs of the department's customers.
• Verify customer information with accuracy and ensure compliance with applicable program rules.
• Prepare memos, forms, and other program documentation.
• Gather, record, and evaluate data.
• Work closely with department managers to define and examine business and operational problems, process improvement opportunities, and technical programs.
• May help with the organization of archived office documents, which including the conversion of physical documents into digital documents.
• Performs related duties as assigned.
• Must be proficient in use of Microsoft office (Word and Excel) and edit documents for correct English grammar, punctuation, and spelling.

COMPETENCIES

The following list represents the core competencies needed for success in this position.

• Attention to Detail focuses on the details of work content, work steps, and final work products.
• Customer Focus attends to the needs and expectation of customers.
• Decision Making chooses optimal courses of action in a timely manner.
• Handling Stress maintains emotional stability and self-control under pressure, challenge, or adversity.
• Informing proactively obtains and shares information.
• Legal & Regulatory Navigation understands, interprets, and ensures compliance with laws and regulations.
• Oral Communication engages effectively in dialogues.
• Bilingual Communication speaks, reads, writes in a second language. Spanish preferred.

Qualification Guidelines

Minimum qualifications:

• Graduation from high school or G.E.D. equivalent AND
• Five years of (Full-time) progressively responsible experience in administrative, financial, technical, and/or customer service support functions.
• Completion of college-level course work is highly desirable and may be substituted for up to two years of the required experience on a year-for-year basis.

Desired qualifications:

• One year or more (full-time) of Parking Enforcement field experience.
• Familiarity with the California Vehicle Code & Pasadena Municipal Code.
• Familiarity with Microsoft Suite (Outlook, Excel, Word).
• Familiarity with radio 10 codes.

Ability to type 45 words per minute with 95% accuracy.  Please note that qualified applicants will be invited to take an online typing test. Applicants that do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your online application.

SELECTION PROCESS:

The tentative selection process will consist of a combination of training and experience evaluation, online written examination, timed typing test, and or  department-level interviews.

VACANCY INFORMATION:

There is currently one vacancy in Parking Division of the of the Transportation Department. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.

FLSA Designation:  Non-Exempt

Bargaining Unit: LIUNA, Local 777

Probationary Period: 12 months

Special Requirements

• Some assignments may require a valid California Class C driver's license and ability to comply with the City's Motor Vehicle Safety Policy during the course of employment.
• Available to work extended hours for late-night meetings and weekends.
• Ability to type 45 words per minute with 95% accuracy.  Please note that qualified applicants will be invited to take an online typing test administered by the City. Applicants that do not receive a passing score on the online typing test will not be considered for further consideration. Please do not attach a typing certificate to your application.Current City of Pasadena employees who hold a position that requires the same or more words per minute are not required to take the online typing test. Employees are responsible for verifying the typing requirement for their current classification.

EmployerCity of Pasadena

Address

100 N. Garfield Ave., Rm S135

P. O. Box 7115

Pasadena, California, 91109-7215

Phone (626) 744-4366

(626) 744-4366

Websitehttp://www.cityofpasadena.net/humanresources

EmployerCity of PasadenaPhone (626) 744-4366 Websitehttp://www.cityofpasadena.net/humanresourcesAddress

100 N. Garfield Ave., Rm S135

P. O. Box 7115

Pasadena, California, 91109-7215

Senior Office Assistant (Transportation - Parking) Supplemental Questionnaire* QUESTION 1 To further assist us with reviewing your qualifications, please answer the following questions. Please complete all sections of this form truthfully and completely. Your responses will be validated if you are considered one of the most qualified applicants. Although resumes will be accepted and evaluated, this form must be completed if the application is to be considered valid. Your responses should be clearly described in your application work history experience. See resume for qualifications is not accepted. Please select yes to reflect that you have read and understand this statement.

Yes

No

• QUESTION 2 What is your highest level of education achieved?

High School diploma or equivalent

Some college

Associate's degree

Bachelor's degree

Master's or advanced degree

None of the above

• QUESTION 3 Check the box that indicates your level of proficiency utilizing Microsoft Word:

Beginner - My proficiency with Word is less than that described under the Basic level

Basic - I have the skills to: create a new document, enter text and save it; navigate in a document and perform a search; select and move text; format characters and paragraphs; work with tabs, indents, margins, lists, breaks, and spacing; create and edit tables and control page and document appearance.

Intermediate - In addition to the Basic functions, I have the skills to: work with sections, create templates, use styles, and customize them; create and format complex tables, and manage table data.

Advanced - In addition to the Basic and Intermediate functions, I have the skills to: work with advanced styles and AutoFormat features, linking styles; use graphic effects such as dropped capital letters and clip art, insert WordArt, and draw in a document; work with very large documents that require a table of contents, footnotes, endnotes, and cross-references; and manage and track document changes, using highlights and comments.

• QUESTION 4 Check the box that indicates your level of proficiency utilizing Microsoft Excel:

Beginner - My proficiency with Excel is less than that described under the Basic level.

Basic - I have the skills to: open files and use page setup; enter, correct, and save data; use the menu commands; format cells, rows, and columns; understand navigation and movement techniques; and use simple arithmetic functions in the formulas.

Intermediate - In addition to the Basic functions, I have the skills to: create, modify, and format charts; use graphic objects to enhance worksheets and charts; filter data and manage a filtered list; perform multiple-level sorting, use sorting options, and design considerations.

Advanced - In addition to the Basic and Intermediate functions, I have the skills to: customize the work area; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; use spreadsheet Web components; manage Macro commands: concepts, planning, operations, execution, modification, interruption.

• QUESTION 5 Check the box that indicates your level of proficiency utilizing PowerPoint:

Beginner - My proficiency with PowerPoint is less than that described under the Basic level.

Basic - I have the skills to: create title and bullet slides; create slides in outline view; modify slide text and check spelling; select a template; insert a table; work with text, drawn objects, and drawing tools; use ClipArt and WordArt; create an organization chart and use options; edit a column chart; change text and bullets in the slide master and remove objects; use slide show options; add transitions and animation.

Intermediate - In addition to the Basic functions, I have the skills to: create a template and work with a design template; work with graphics, animation and multimedia, inserting movies and sound; work with the Office Suite to create slides from an outline and send slides to Microsoft Word.

Advanced - In addition to the Basic and Intermediate functions, I have the skills to: build interactive presentations, using hyperlinks, creating interactive objects, working with slide show options, and using the Meeting Minder.

• QUESTION 6 Check the box that indicates your level of proficiency utilizing Adobe Acrobat:

Beginner - My proficiency with Adobe Acrobat is less than that described under the Basic level.

Basic - I have the skills to: create interactive PDF elements; links, bookmarks, form fields, buttons, create and edit links; create and edit bookmarks; cross-documentation navigation, use file paths and use named destinations.

Intermediate - In addition to the Basic functions, I have the skills to: create scripting languages; run and debug scripts and JavaScript Limitations; document redacting; use text patterns to find and remove information.

Advanced - In addition to the Basic and Intermediate functions, I have the skills to: create advanced navigation features, create check-boxes, pull-down menus, adding buttons; export certificates to file, manage security policy wizard; create and editing existing preflight settings, metadata searching; create search indexes; use batch processing, set output options, run sequences; use advanced batch processing to redact multiple files.

• QUESTION 7 Select the option that best describes the full-time years of experience you possess performing responsible administrative, financial, technical and/or customer support functions.

No experience, but willing to learn.

Less than five (5) years of experience.

Five (5) - six (6) years of experience.

More than six (6) years of experience.

• QUESTION 8 In 200 words or less, describe your experience (if any) with familiarity of the California Vehicle Code & Pasadena Municipal Code, and radio 10 codes. If no experience, enter "N/A".

• QUESTION 9 Select the option that best describes the full-time years of experience you possess of Parking Enforcement field experience.

No experience, but willing to learn.

Less than one (1) year of full-time experience.

At least one (1) year of full-time experience.

• QUESTION 10 Are you a current City of Pasadena employee?

Yes

No

• QUESTION 11 If you answered yes to the previous question, please indicate your current position with the City of Pasadena and the typing speed requirement for that position. If you answered no, please respond "N/A".

• Required Question

This listing was sourced from 4dayweek.io.