ICT Service Governance Lead

• Full Time | 9-day fortnight | 36 hours per week
• Salary: From $121,839 - $137,304 p/a plus Superannuation
• Position Brief - ICT Service Governance Lead

About the team

We're entering a new chapter for the Chief Technology Office at the City of Gold Coast as we deliver bold, future-focused solutions. With the launch of our IT Operating Model and the transition of critical IT services in-house, we are transforming the way we deliver technology, making it faster, more responsive, and more aligned with the needs of our organisation and customers.

As part of this transformation, we're hiring multiple new positions. These roles are key to shaping a vibrant and forward-thinking Chief Technology Office, one that adds real value, delivers better outcomes, and works in smarter, more agile ways.

The ICT Strategy & Portfolio team sits at the centre of how we plan, prioritise and govern technology investment across the organisation. We bring together strategy, investment planning, portfolio governance and benefits management to make sure our technology spend is deliberate, transparent and delivers real outcomes for the City and our community

If you’re equally excited about innovation, transformation, and making a meaningful impact, now is the perfect time to join us

About the role

We are seeking a strategic and experienced ICT Service Governance Lead to govern the City’s ICT Portfolio of Services and drive the successful implementation of our ICT Operating Model.

This is a senior leadership role accountable for ensuring ICT services are clearly defined, well-governed, performance-driven, and aligned to enterprise priorities. You will provide custodianship of service standards, lifecycle governance, and operating model artefacts — ensuring services deliver measurable value from pipeline through to retirement.

As the ICT Service Governance Lead, you will govern the approved ICT Service Catalogue and oversee lifecycle decision gates across pipeline, live and retiring services. You will ensure services are designed, transitioned and operated in accordance with agreed standards, SLAs and Operating Agreements.

You will exercise oversight of compliance, performance and decision-making through established governance forums and provide clear, evidence-based reporting that supports cost transparency, risk mitigation, audit closure and continuous improvement.

Working closely with Platform Entities, Enterprise Architecture, EPO/P3M, and TBM/Finance, you will integrate service governance with financial and performance transparency across the technology portfolio.

We’re looking for people who have:

Essential:

• Proven experience leading IT service governance, IT operations or service delivery teams within a medium-to-large organisation.
• Strong knowledge of ITIL frameworks, service design and transition practices, SLAs and service performance reporting.
• Demonstrated experience developing and implementing IT Operating Models or ICT Governance Frameworks.
• Experience in vendor and contract management, including compliance and performance oversight.
• Strong analytical, financial and reporting capabilities related to ICT services and cost transparency.
• Excellent leadership, stakeholder engagement and communication skills.

Desirable:

• ITIL, SIAM and/or contract/vendor management certifications or experience.
• Prince2, Agile, Six Sigma, Lean and/or Cyber Security experience or certifications

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• 9-day fortnight

• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

• Personal and professional development courses

• Access to 350+ fitness facilities through Fitness Passport

• 4 free confidential counselling sessions a year for you or an immediate family member

• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

How to apply

To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person Ashley Shannon

Contact Email ashannon@goldcoast.qld.gov.au

Closing Date Sunday 9th August 2026/11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.

This listing was sourced from 4dayweek.io.