Operations Manager

The Milken Institute School of Public Health (GWSPH) at the George Washington University is consistently ranked among the top schools of public health in the nation, with a faculty and staff committed to advancing the health and well-being of communities locally, nationally, and globally. In support of this mission, GWSPH is seeking an Operations Manager to serve as a senior operational leader within the Dean's office.

Reporting to the Sr Assoc Dean, Academic, Student, Faculty Affairs, the Operations Manager leads the day-to-day administrative, facilities, safety, and technology governance functions that keep the school running effectively and provides strategic guidance to school leadership on operational risk, space utilization, and technology adoption. This role serves as the school-level liaison to GW Information Technology (GW IT), the Division of Safety and Operations, the Office of Ethics, Compliance, and Privacy, and other central university units.

The Operations Manager is responsible for translating university-wide policy, including emerging guidance on the responsible use of artificial intelligence, into practical, school-specific procedures, training, and accountability mechanisms. The successful candidate will bring demonstrated leadership, sound judgment in safety, contracts, and technology compliance matters, and the ability to influence outcomes across a complex, decentralized academic environment.

Specific Duties and Responsibilities

• Leads day-to-day operations of assigned GWSPH spaces, including strategic space planning, building access governance, keycard provisioning, and coordination of office moves and reconfigurations in partnership with Facilities, Planning, and Construction Management.
• Serves as the school's senior point of contact for safety management, including emergency preparedness, incident response, business continuity, and routine safety inspections in coordination with the Division of Safety and Operations.
• Oversees the school's CPR, AED, and First Aid training program, ensuring designated responders are identified and certified across all GWSPH locations and that records remain audit-ready.
• Negotiates, reviews, and tracks operational contracts, vendor agreements, and service-level agreements through the appropriate university procurement and legal review channels, and owns the school's central contract repository and renewal calendar.
• Partners with central GW Information Technology (GW IT) on technology deployment, refresh cycles, software licensing, and infrastructure upgrades across GWSPH school projects, representing school interests in central planning and ensuring local requirements are met on time and on budget.
• Leads GWSPH technology policy compliance, with particular accountability for ensuring employees adhere to university guidelines for the responsible use of artificial intelligence (AI) tools, data handling, and information security; develops school-specific guidance and escalation procedures where needed.
• Designs and delivers a comprehensive technology training program for GWSPH employees, including new-hire onboarding, ongoing education on standard productivity tools and school-specific systems, and structured guidance on approved AI applications.
• Partners with Human Resources, the Office of Ethics, Compliance, and Privacy, and GW IT to communicate policy updates, advise on emerging risks, and lead the investigation and remediation of compliance concerns.
• Maintains operational documentation, standard operating procedures, and training materials, and drives continuous improvement of school operational processes.
• May supervise staff, student workers, or temporary employees as assigned, and provides functional guidance to colleagues across GWSPH on operations and compliance matters.

Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

This listing was sourced from 4dayweek.io.