Senior Research Operations Specialist

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We're a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

As a Senior Research Operations Specialist, you will be the backbone of our user research practice across several live games, ensuring that playtests and research activities run smoothly, efficiently, and ethically. You'll manage logistics, tools, and infrastructure that support researchers and participants, and you'll lead the improvements that help our research practice scale, enabling impactful insights that shape our games and experiences.

In this role you will:

• Coordinate playtest lab schedules and resources in line with the roadmap to avoid scheduling conflicts.
• Set up and maintain research environments (PCs, virtual rooms, builds, recording & streaming systems).
• Own our participant panel, recruitment and compensation process, including maintaining the database and contributing to growth.
• Collaborate with User Research Specialists to prepare the study according to the methods and objectives.
• Welcome and guide participants through the playtest process.
• Partner with IT and other teams to support initiatives that will improve our tools and processes.

What we're looking for:

• Experience in research operations including panel management, hardware setup and scheduling.
• Tech savvy and resourceful regarding computer, audio, video, and recording setups.
• Good skills in organization and scheduling.
• Autonomous and solution-driven to find alternatives to technical and operational issues.
• Experience in the video games industry.
• Effective communicator and collaborator across teams (IT, production, user research…), with the ability to coach others.
• College degree or equivalent.

In this role, you will:

• Coordinate playtest lab schedules and resources based on the roadmap, to avoid scheduling conflicts.
• Set up and maintain research environments (PCs, virtual rooms, builds, recording and streaming systems).
• Manage our participant panel, as well as the recruitment and compensation process, including updating the database and contributing to its growth.
• Collaborate with User Research Specialists to prepare studies according to the methods and objectives.
• Welcome participants and guide them through the playtest process.
• Work with IT and other teams to support initiatives aimed at improving our tools and processes.

What we're looking for:

• Experience in research operations, including scheduling, panel management and test PC setup.
• Comfortable with technology and resourceful with computer, audio, video and recording setups.
• Good organizational and scheduling skills.
• Autonomy and a solutions-oriented mindset, to find alternatives to technical and operational issues.
• Experience in the video game industry.
• Effective communication and a strong collaborative spirit with various teams (IT, production, user research…), with the ability to coach others.
• A college diploma or equivalent.

As a Senior Research Operations Specialist, you will be the backbone of our user research practice across several live games. You will ensure that playtests and research activities run smoothly, efficiently and ethically. You will manage the logistics, tools and infrastructure that support researchers and participants. You will also lead improvements that allow our research practice to grow in scale and efficiency, in order to generate high-impact insights that shape our games and experiences.

Ready to dive into the world of cutting-edge video game development? Based in Montreal, Behaviour Interactive is a major player in the gaming industry, creating unforgettable experiences on PC, console and mobile. We are a dynamic independent studio with over 1200 passionate employees, and we have studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and the UK (Behaviour UK–North & South). We focus on two main areas: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision and Nintendo, delivering top-tier work-for-hire development and innovating in immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes the limits of our creativity with our iconic IPs, such as the famous Dead by Daylight. Join us and be part of the future of interactive entertainment!

At Behaviour Interactive, we believe in equal opportunity for everyone and celebrate the diversity of people, perspectives and ideas. It is important to us to work with talent from all backgrounds, regardless of age, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, family status, disability or any other characteristic protected by applicable law.

This listing was sourced from 4dayweek.io.