Manager, SHC Administrative Services

The Manager, SHC Administrative Services is responsible for overseeing front desk operations, patient access services, and immunization compliance management within the Student Health Center (SHC). Reporting to the Director, SHC Administration and Operations, this position supports the delivery of high-quality administrative services that enhance the student experience, improve operational efficiency, and ensure compliance with university health requirements.

The Manager collaborates with clinical and administrative staff, university partners, and students to ensure exceptional customer service, efficient patient access processes, and effective administration of student health requirements. The position provides day-to-day operational oversight, staff supervision, administrative coordination, purchasing and procurement support, fiscal administration, and continuous process improvement to support the mission and goals of the Student Health Center.

Essential Duties and Responsibilities

Front Desk Operations & Patient Access Management

• Manage front desk, reception, scheduling, and patient access functions.
• Supervise, train, and support front desk staff and student employees.
• Monitor patient flow, registration processes, scheduling practices, and customer service standards.
• Identify and implement process improvements that enhance operational efficiency and the student experience.
• Address escalated service concerns and ensure compliance with institutional policies, procedures, and privacy requirements.
• Develop and maintain operational procedures, workflows, and training materials for patient access functions.
• Monitor and report on key performance indicators related to access, scheduling, and customer service.

Immunization Compliance Management

• Manage the university's student immunization compliance program.
• Monitor compliance with institutional and jurisdictional immunization requirements.
• Coordinate documentation review, record management, student communications, and reporting activities related to immunization compliance.
• Collaborate with campus partners to support outreach, enforcement, and compliance initiatives.
• Track program metrics and recommend operational improvements to increase compliance rates and program effectiveness.
• Assist in planning and coordinating compliance-related communications and educational campaigns.
• Administrative Operations & Program Support
• Coordinate administrative processes that support efficient operations within the Student Health Center.
• Assist with implementation and optimization of operational workflows, technology, and administrative systems.
• Support quality improvement initiatives designed to enhance service delivery and student satisfaction.
• Maintain effective working relationships with campus partners and external stakeholders.
• Coordinate purchasing and inventory management activities for administrative, clinical, health promotion, and other Student Health Center service lines.
• Facilitate the ordering of supplies, equipment, and materials necessary to support departmental operations.
• Manage departmental subscriptions, memberships, and service agreements, ensuring timely renewals and continuity of services.
• Coordinate and process purchase requests, supply orders, and procurement-related documentation in accordance with university policies and procedures.
• Review, reconcile, and process invoices for all Student Health Center service lines, ensuring accuracy, appropriate approvals, and timely payment.
• Collaborate with departmental leadership, vendors, procurement offices, and finance personnel to support efficient purchasing and fiscal management practices.
• Maintain records related to purchases, subscriptions, invoices, and vendor relationships, and assist with budget tracking and reporting activities.
• Performs other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

This listing was sourced from 4dayweek.io.