Civil Enforcement Officer

The Service & Team:

As a Civil Parking Enforcement Officer, you will patrol streets and car parks across Cornwall, helping to ensure that parking restrictions are followed fairly and consistently. You will issue Penalty Charge Notices where appropriate, provide advice and guidance to motorists, and support wider community protection work such as school patrols, community events and abandoned vehicle investigations.

This is a physically active role involving walking, standing and working outdoors in all weather conditions. You will also need to be confident working alone, using safety equipment, and dealing calmly and professionally with challenging situations.

We have a number of full-time roles available, with bases countywide.

The Role:

As a Civil Parking Enforcement Officer, you will patrol streets and car parks across Cornwall, helping to ensure that parking restrictions are followed fairly and consistently. You will issue Penalty Charge Notices where appropriate, provide advice and guidance to motorists, and support wider community protection work such as school patrols, community events and abandoned vehicle investigations.

This is a physically active role involving walking, standing and working outdoors in all weather conditions. You will also need to be confident working alone, using safety equipment, and dealing calmly and professionally with challenging situations.

We have a number of full-time roles available, with bases countywide.

Key Responsibilities:

• Patrol & Enforcement: Carry out routine patrols, enforcing parking regulations and promoting compliance.
• Customer Engagement: Provide advice and support to the public, helping motorists understand parking policies.
• Issuing Notices: Investigate and issue Penalty Charge Notices when necessary, ensuring fair enforcement.
• Health & Safety Compliance: Use safety equipment correctly and support colleagues in incidents.
• Team Collaboration: Work closely with fellow officers and supervisors to maintain service consistency.
• Continuous Improvement: Actively participate in initiatives to enhance service quality and efficiency.
• Additional duties: Develop skills to support machine maintenance, abandoned vehicle inspections and environmental patrols.

This is a public/customer-facing role where the statutory English language requirement for public sector workers applies.

The starting salary for this role is £26,597, with additional payments for Sundays, bank holidays and other eligible working patterns. An accelerated progression scheme is in place, with salary rising to £28,567 following successful completion of probation and the City & Guilds qualification, usually within six months. Further annual progression is available up to the current top of grade of £31,869.

Working Pattern:

• Full-time — 37 hours per week on a rota basis, including weekends, evenings and bank holidays as required.
• We would also welcome applicants interested in working predominantly evenings, nights and/or weekends.
• Contracted times are between 8am and 8pm

What you’ll need to succeed:

Essential Criteria:

• Experience of working with the public, customers or communities.
• Full UK driving licence
• Good communication skills, with the ability to explain information clearly and calmly.
• Ability to work independently and as part of a team.
• Willingness to complete the City & Guilds Level 2 qualification in Civil Parking Enforcement within the first six months.
• Resilient and able to remain calm, professional and customer-focused when dealing with challenging situations.
• A good level of physical fitness, with the ability to walk and stand for extended periods.
• 5 GCSEs at Grade 5 or above (or equivalent experience).

Desirable Criteria:

Knowledge or experience of enforcement, parking legislation or similar regulatory work would be helpful, but is not essential.

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return:

• Permanent positions with 37 hours per week on a rota basis.
• Accelerated pay through the grade recognising progression.
• Overtime opportunities.
• Full training programme, including the City & Guilds Level 2 qualification in Civil Parking Enforcement.
• Varied e-learning courses and professional development opportunities.
• Access to CSAS — the Community Safety Accreditation Scheme.
• Career development opportunities within Cornwall Council.

Cornwall Council’s ambition is to be an employer of choice, a high-performing Council and a learning organisation. We are committed to providing a reward and benefits package that attracts, motivates and rewards our employees. We offer a range of flexible working options to support work/life balance, while ensuring that service needs continue to be met.

Our core employee rewards and benefits include:

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• a national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here - Civil Enforcement Officer Role Profile

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact parkingenforcement@cornwall.gov.uk

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here –The application process.

To help prospective applicants gain a full understanding of the role and what it involves, all shortlisted candidates will be required to undertake a shadow patrol as part of the recruitment process. We therefore strongly encourage anyone considering applying to arrange a shadow patrol in advance, as this can provide valuable insight into the role and help inform your application. If you would like to undertake a shadow patrol prior to applying, please contact us at parkingenforcement@cornwall.gov.uk

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

This listing was sourced from 4dayweek.io.