Contact Center Agent

Do you want to change the world?

That's what we do at Cabify. Our goal is to make cities better places to live by improving the mobility of the people who live in them, connecting passengers and drivers with just the push of a button. One day cities may be places where no one needs a private car, but we still have a long way to go… will you join us?

Founded in 2011, we have become Spain's first 'unicorn'. Our headquarters is in Madrid but we are currently in 38 cities across Spain and Latin America. And every month more people join our international team full of passionate, brilliant, and talented people eager to challenge the "status quo".

But no matter how fast we grow or how big we become, we want to maintain our 'start-up' spirit. We are a confident, energetic, professional, and charismatic team, and we are proud of doing things right. We like to think of ourselves as an ethical and innovative technology company that has created a business where everyone is treated fairly and respectfully, from our engineers to the drivers who use our platform. Additionally, we always fully comply with government regulations and respect local laws.

We have come a long way so far, but in reality our journey has only just begun. If we are going to turn our mission into reality, we need talented and ambitious people like you to join our team!!

About the position

As a contact center agent you will be responsible for providing comprehensive and timely customer service through different service channels (chat, email, tickets, and voice), ensuring a positive experience, compliance with established SLAs, and effective management of internal and external requests.

What we are looking for:

• Academic background: High school diploma, technical degree, technologist degree, or student in virtual modality.
• Experience: Minimum 8 months in customer service in a contact center, with experience handling different skills (calls, chat, email, and tickets).

What do we offer?

• Salary: SMLV + statutory benefits, variable compensation, and additional benefits.
• Work schedule: Rotating shifts from Sunday to Sunday, with one compensatory day during the week or weekend according to operational scheduling.
• Modality: On-site.

We are a company full of happy and motivated people… and we don't want that to change! Here we show you some reasons why you will love being part of the Cabify family.

• Fun events with the whole team.
• Employee discounts.
• Personal development programs.
• All the equipment you need (you just have to bring your talent).
• And last, but not least... free coffee!

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their origin, gender, religion, orientation, age, or ability. Join us!

This listing was sourced from 4dayweek.io.