Customer Operations HUB - Analyst

Customer Operations HUB Analyst – Cabify Logistics

WHY CABIFY?

At Cabify, we believe a new form of urban mobility is possible. An ecosystem that allows us to have fewer private vehicles on the streets, more efficient routes, and logistics capable of moving cities in an intelligent and sustainable way. At Cabify Logistics, we are the engine of this transformation, building scalable and efficient operations where technology and operational excellence merge to offer the best experience. If you are passionate about logistics and thrive on using data to solve complex problems, this is the place for you!

YOUR TEAM

We are the team that manages and optimizes Cabify's parcel and goods delivery service. Our mission is clear: to improve every delivery, ensuring the satisfaction of customers, users, and drivers. With ambitious goals to multiply our revenue by six between 2024 and 2026, we are looking for people who want to be part of this exponential growth!

YOUR MISSION

Your mission will be to transform data into strategic decisions. You will be the guardian of operational visibility, ensuring that our Customer Operations Hub has the precise information needed to optimize every process, identify opportunities, and scale our logistics operation.

HOW WILL YOU HELP US ACHIEVE OUR MISSION?

● Monitor and analyze daily Crossdock performance, identifying deviations, bottlenecks, and recurring patterns to ensure efficiency.

● Transform raw data into actionable information for the HUB Coordinator, providing visibility into productivity, capacity, and SLA compliance.

● Provide key analytical support to the HUB Coordinator and collaborate actively with teams such as Operational Excellence, Fleet Supply, and Growth in the execution of action plans and initiatives.

● Propose and develop new indicators and operational controls, participating in the evolution of dashboards and analysis tools to drive efficiency.

● Investigate root causes of incidents and detect optimization opportunities before they impact the operation, always seeking service scalability.

WHAT ARE WE LOOKING FOR?

● Affinity with our principles: cabify.com/es/sobre-nosotros

● 2+ years of experience in operational analysis, logistics, or supply chain roles, with a proven track record in managing performance indicators.

● Advanced proficiency in Excel/Google Sheets and experience with data visualization tools (Looker Studio, Tableau, Power BI, or similar). Experience creating dashboards and knowledge of SQL will be valued.

● Interest and/or experience in last-mile operations or distribution centers, with a mindset oriented toward applying technology to optimize processes.

● Ability to "tell the story of the data," presenting complex information clearly and aligning different internal stakeholders toward common goals.

● A proactive, curious, and problem-solving oriented person, capable of identifying improvement opportunities and anticipating operational risks.

WHAT DO WE OFFER?

At Cabify, we don't just offer you a job, but the opportunity to impact the mobility of millions of people and leave your mark on the future of urban logistics. We believe in the development of our talent and in an environment where your well-being is key.

● OSDE prepaid medical plan 🏥

● Benefits and discounts with Club LA NACIÓN🎟️

● Cabify days🏝️

● Discounts on universities and Cabify Campus 📚

● Work equipment to develop all your talent🖥️

● 100% on-site model: you will work from our office together with the whole team

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!

This listing was sourced from 4dayweek.io.