Operational Excellence Demand Coordinator

OPERATIONAL EXCELLENCE DEMAND COORDINATOR

At Cabify, we believe a new form of urban mobility is possible. An ecosystem that allows for fewer private cars on the streets, more sustainable vehicles, and more efficient routes.

Cities where streets are designed by and for people, not for cars. Products and services that generate economic, social, and environmental value through sustainable and efficient mobility alternatives.

And it's not just that we believe in it; we work the magic to make it possible. If you share the same purpose with us, keep reading because… This is the place for you!

About the role

As an Operational Excellence Coordinator, your role will be to collaborate and drive the achievement of this mission and objectives for the Argentina and Uruguay markets, ensuring the best service and the best possible experience for private passengers and Cabify corporate clients, seeking their long-term loyalty.

The position is within the Operational Excellence (OEX) team, which belongs to the Customer Operations (COPS) area. Within COPS, the OEX and Customer Support teams have the mission of being the guarantors of the service standards for which Cabify stands out. The COPS area is perhaps the most cross-functional area at Cabify, having to work with all departments, which guarantees a lot of learning, challenges, and fun.

You will lead the OEX team for demand audiences—private passengers and corporate clients (B2B)—consolidating the experience of those who travel and the profitability of the operations we design for companies under a single vision.

How will you help us achieve our mission?

• Being the main strategic and operational reference within the OEX team for demand audiences (private passengers and corporate clients) and leading this team.
• Operationalizing and controlling the value proposition defined for passengers and companies, with a focus on ensuring a safe, reliable, and superior service through the optimization and control of efficient, reliable, and waste-free processes, having the ability to transform them.
• Detecting improvement opportunities at the different stages of the customer journey for our passengers and corporate clients: from when they start their registration to be new users and throughout their entire experience during trips and post-trips at Cabify.
• Understanding the main friction points for each of the processes and establishing improvement proposals, always based on the analysis of the value of each one for decision-making.
• Leading improvement projects for the area, in the continuous search for effective, scalable, and efficient solutions.
• Working hand-in-hand with support teams to ensure the best quality of service from the customer service perspective.
• Optimizing critical processes through the implementation of Artificial Intelligence tools (LLMs, Prompt Engineering, OCR, etc.) and task automation to scale operations, in conjunction with local and global teams.
• Aligning global project guidelines for their efficient local implementation and escalating market needs to global teams through the documentation of requirements and quantitative evidence.

What are we looking for?

• Professional in Engineering or a related field with at least 3 years of experience in process optimization, continuous improvement, or similar positions in technology companies. Experience in these roles within technology companies will be considered a plus.
• Exclusive experience of at least 2 to 3 years leading and managing teams directly, preferably with analytical or technical profiles.
• Advanced command of Excel / Google Sheets (required).
• Knowledge of Business Intelligence tools (Tableau, Power BI, or Looker, etc.) for database queries, creating charts, and developing basic dashboards, with demonstrated ability to analyze and interpret indicators (required).
• Proven experience in implementing workflows with Artificial Intelligence (AI) tools in order to optimize operational processes.
• Ability to handle many fronts simultaneously and to dialogue with multiple interlocutors, managing to maintain an organized work agenda by objectives.
• Excellent oral and written communication skills, with the ability to interact effectively with diverse stakeholders, escalate problems, give visibility to initiatives, and validate courses of action.
• Proactive, autonomous people with a desire to drive change.

What do we offer?

We are a team full of happy and motivated people. Flexibility, a good environment, growth, and impact are guaranteed! Cabify comes loaded with benefits for you to enjoy on your journey with us:

🏥 OSDE 210 prepaid medical plan

🤸 Flexible schedule, telecommuting, and full remote weeks

🎟️ Benefits and discounts with Club LA NACIÓN

🔋 Recharge Day: the third Friday of the month is off!

🏝️ Cabify days: An extra week of vacation

🎉 Fun events to enjoy with your team

🖥️ Work equipment so you can develop all your talent

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!

This listing was sourced from 4dayweek.io.