Account Manager

Life at Bloom

Join the dynamic team at Bloom, an innovative digital agency with offices in Montreal and Toronto. Here, flexibility, employee well-being, and work-life balance are at the heart of our priorities.

For 19 years, we've been proud to be recognized as one of Canada's top employers. With over 75 passionate specialists, we help brands stand out online through a 360 marketing approach. Bloom offers a hybrid work model, and our interviews are held via video conference. Some roles may require in-person meetings.

The Ideal Candidate

The ideal candidate has a minimum of three years of account management experience, preferably within a digital marketing agency. This person excels at communication, promoting effective interaction with clients and fruitful collaboration within a multidisciplinary team. In addition, their expertise in project management is crucial to ensuring the success of the many projects to which they will contribute.

Role Overview

You love to build lasting professional relationships with clients? Thanks to your exceptional interpersonal skills, you'll be the primary point of contact with our clients. You'll work alongside a talented and dedicated team of digital professionals and a variety of passionate and stimulating clients across diverse industries.

As an Account Manager, you'll get to use your exceptional organizational skills to ensure that the work delivered to clients is of the highest quality, while respecting time and budget constraints. Your natural curiosity will help you understand clients' challenges and identify how our services can help them thrive. Your positive and proactive attitude will allow you to work closely with other team members to create a friendly and collaborative work environment where strategic ideas and innovative solutions come to life.

Key Responsibilities

Develop Sustainable Professional Relationships

• Foster strong partnerships with a diversified client portfolio through in-depth research, creativity, communication skills, and ease in building connections.
• Actively work to enhance clients' digital knowledge by inviting them to on-site and online training sessions and sharing useful content such as articles, videos, etc.
• Establish strong long-term relationships with clients by proactively identifying and sharing opportunities.

Oversee Agency-Client Relationships

• Conduct periodic surveys and maintain continuous communication with clients to ensure their complete satisfaction.

Strategy and Execution

• Work with the team to develop and present digital marketing strategies and action plans, then oversee their execution.
• Prepare service proposals in collaboration with specialized teams.
• Prepare reports and hold follow-up meetings as needed.

Project Management

• Collaborate with all departments and coordinate tasks to meet client expectations and deliver exceptional work.
• Oversee all internal and external projects.
• Prioritize tasks and projects based on resources, time, and budget.

Budget Management

• Define, supervise, monitor, and analyze costs and budgets related to execution and strategy.

Knowledge and Skills

• Minimum 3 years of experience in project management and client portfolio management in an agency setting;
• Proficiency in project management tools (ClickUp, Asana, Trello, etc.);
• A university degree in marketing, communications, management, business or a related field;
• Excellent communication skills; fluency in written and spoken English and French to communicate effectively with our bilingual clientele and international/national team members.
• In-depth knowledge of digital marketing:
  • Experience in digital marketing (SEM and SEO) and/or conversion rate optimization, affiliate programs, digital advertising, social media data analysis, and others, is an asset.
  • In-depth understanding of digital marketing strategies, including latest trends and best practices.
  • Familiarity with various online marketing channels such as social media, email marketing, paid media, etc.
• Data analysis skills: Ability to interpret and analyze marketing data to identify trends, evaluate campaign performance and recommend improvements. Use of data analysis tools such as Google Analytics, SEMrush, Moz, etc.
• Ability to establish and maintain positive customer relationships;
• Management of client expectations and proactive problem solving;
• Ability to effectively manage time and priorities to meet multiple clients' needs;
• Intellectual curiosity and analytical mindset;
• Discrete person with a high level of professionalism towards sensitive information.

At Bloom, We Offer

Benefits

• 4.5-day work week;
• Hybrid work model, which includes the flexibility to work from home, offering you a perfect blend of work-life balance and productivity;
• 3 weeks of vacation and 5 flex days;
• Agency closed between Christmas and New Year's;
• Health and dental insurance;
• Access to telemedicine;
• (EAP) Employee Assistance Program;
• Deferred Profit Sharing Plan and Retirement Savings Plan;
• Flexibility to work from anywhere in the world for certain periods of time (some positions may require you to be present in the office, this benefit is available to full-time permanent Bloomers who meet the minimum requirements);
• Flexible work schedule;
• Virtual and in-person team-building activities;
• Training and certifications;
• Recognition Awards Program: we give and receive points through our peer recognition platform, where you accumulate points towards your preferred reward or gift card;
• Corporate discounts on glasses, sunglasses, contacts and others.

At Our Offices

• Offices in Montreal and Toronto, easily accessible by public transportation;
• Discounts on public transit with Opus & Cie;
• Free healthy snacks, coffee and tea;
• Collaborative workspace;
• In-office bike parking.

Thank You For Your Interest

We sincerely thank all candidates who apply, however only those selected for an interview will be contacted.

Bloom is an equal opportunity employer and commits to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process.

This listing was sourced from 4dayweek.io.