Monetary Value of Fraud and Error Team Manager (Glasgow)

Do you have experience of complex case resolution? Would you thrive in a role where you can coach and develop a team to identify organisational risk? Do you have a passion for data analysis, finding trends, and preventing organisational risk? If so, our Monetary Value of Fraud and Error (MVFE) Team Manager role could be a great fit for you.

This is a temporary position running until 31st December 2026. As an MVFE Team Manager, your primary responsibility will be to support and manage a team of Measurement Fieldwork Officers to assess the level of fraud and error within the benefit caseload. You'll proactively support the team to identify and refer error cases for remedial action, while recommending controls to support continuous improvement. This work will involve producing regular reports that analyse risks, threats, and potential mitigations to reduce the impact of fraud and error.

In this role, you'll guide your team through complex queries and cases, with a strong focus on coaching and capability development to ensure a responsive and evolving service. Collaboration will be key, as you'll engage with a wide range of stakeholders across Social Security Scotland and the wider Scottish Government Programme. Additionally, you'll support the MVFE Team Leader in achieving team objectives and deliverables, while contributing to the longer-term strategic direction.

Responsibilities

• Explore and implement opportunities to identify and correct fraud and error, utilising the findings of fieldwork exercises to influence team activity.
• Contribute to analysis and production of reports on fraud and error risk, to inform continuous improvement.
• Workforce planning, recruitment, induction and training.
• Provide guidance and support to staff as required, especially for unusual, high interest or complex cases.
• Coach, develop, lead and motivate a team of MVFE Measurement Fieldwork Officers to achieve team objectives.
• Ensure that appropriate Management Information is reported to the MVFE Team Leader and the MVFE Lead, to help inform service development and meet reporting requirements.
• Work in partnership with the Analysis and Insights Team by providing the data needed for them to calculate and publish the estimates and levels of monetary value of fraud and error within the public domain, which will also be reviewed by Audit Scotland.
• Work collaboratively with key stakeholders across Social Security Scotland to ensure all teams impacted by the work conducted by MVFE are sighted on all risks, themes and trends.

Success Profiles

We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this opportunity, the following Success Profile elements will be assessed:

Experience

• Experience of managing a team handling complex casework, with a proven ability to support team towards case resolution.

Behaviours

• Making Effective Decisions (Level 3)
• Leadership (Level 3)

You can find out more about Success Profiles Behaviours here

How to apply

Please apply online, providing a Supporting Statement (of no more than 500 words) providing evidence of how you demonstrate the Success Profiles noted above.

Please note that a CV is not required for this opportunity.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

If you are interested in this opportunity, you should seek permission from your manager and C-band manager before applying on a level transfer (TLT) basis.  If applying on Temporary Promotion you should inform your manager and C-band manager from the outset of your intention to apply. If successful in your application, your release must be agreed by your line manager and C-band manager or relevant unit head.

Please note that the post is only open to individuals who have satisfactorily completed their probationary period.

Dates to Remember

Statement submitted by: 5:00 pm on Tuesday 1st September 2026

Informal chats: week commencing 14th September 2026(This may be subject to change)

Duration of Temporary Opportunity

This opportunity will run until 31st December 2026.

Hybrid Working

Our standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices.There is an expectation of a minimum 2 days per week in your assigned location which will be 220 High Street, Glasgow.

Further Information

This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, Scottish Government Main or Common Citizenship organisations. Please note that applicants from Common Citizenship organisations may apply only on a promotion basis and not via a level transfer.

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot.

If you have any questions about the role please contact Chloe Keenan at Chloe.Keenan@socialsecurity.gov.scot.

This listing was sourced from 4dayweek.io.