Manager, Residential Education Case Management

The Division for Student Affairs (DSA) interacts with students throughout all phases of the student lifecycle. DSA’s integrated approach is to provide a cohesive student experience built upon three core values: genuine collaboration, a comprehensive approach to problem-solving, and putting students at the center of the work.

The Manager, Residential Education Case Management will be responsible for coordinating and delivering support for undergraduate and graduate students experiencing emotional or material challenges that negatively impact their well-being and ability to achieve academic success. The Assistant Director, Residential Education Case Management will identify emerging concerns, trends, and issues for current students and adjust outreach and support based on student history and needs. They will coordinate services and communication with the Residential Education and the CARE team.

Specific Duties

• Primary point of contact for any CARE referrals routed to the Residential Education team.
• Manage and triage a caseload of ~400 referrals per semester including coordinating initial student outreach and intervention. Ensure that there is proper documentation of case management services.
• Provide one-on-one non-clinical counseling and guidance to students experiencing social, behavioral, or academic challenges. Guide students through challenges to help them feel confident in their choices to remain at the university, contributing to overall university retention goals.
• Motivate, direct, supervise, and evaluate 1-2 Residential Education Case Managers. Provide counsel and advice for outreach for other staff members as relevant.
• Create and facilitate training for the Residential Education staff in partnership with Student Outreach and Support.
• Build and maintain networks across the university in order to connect students to a range of supportive resources including academic advising, counseling, financial aid, health care, residential education staff, student success and Title IX.
• Identify emerging concerns, trends, and issues for current students and adjust CARE outreach based on student history and overarching campus culture shifts. This will also include compiling and reviewing data for the Residential Education team including compiling monthly, semester, and annual reports to assess effectiveness, campus outreach, and opportunities for improvement of outreach and promotion of the case management team within Residential Education.
• Serve as a member of the departmental leadership team and assist in the development of policies, priorities, and decision-making for the achievement of departmental goals and objectives.
• Provide guidance and congruence for front line staff around University, Division for Student Affairs, and departmental priorities, from the integration into policies, procedures, outcomes, and projects.
• Advise and develop university behavior policy and role model community standards in conjunction with campus partners.
• Provide response and support to families, students, and guests with elevated concerns about their residential experiences. Resolve issues at point of need, appropriately communicate and share to others including those who support its resolution and those impacted.
• Provide advising support for 1-3 student organizations.

Perform other duties as assigned including support for Division for Student Affairs wide projects and initiatives including new student orientation, student success initiatives, and university events/traditions, as well as participating in and supporting special events and activities and representing unit/division at

university-wide events.

This listing was sourced from 4dayweek.io.