Customer Success Executive

WHY CABIFY?

At Cabify, we believe a new form of urban mobility is possible: one that is more sustainable, accessible, and efficient for cities and their inhabitants. Every trip and every solution we offer brings us closer to that vision. If you are passionate about making a real impact and being part of a company that challenges the status quo, this is the place for you. Come drive the future of mobility in Chile, making our cities better for everyone.

YOUR TEAM

We manage relationships with our corporate clients, developing tailored mobility solutions for companies across all sectors. We are the bridge between Cabify's technology and the real needs of businesses, ensuring that every partner finds in us a strategic ally for their mobility and growth.

YOUR MISSION

As a Senior Customer Success Executive, your mission will be to ensure the satisfaction and strategic growth of our B2B client portfolio in Chile, building solid relationships that drive their long-term success with Cabify and maximize mutual value.

HOW WILL YOU HELP US ACHIEVE OUR MISSION?

• Develop and execute proactive key account management strategies, identifying opportunities for growth, optimization, and service expansion for your B2B clients.
• Act as an expert advisor and primary point of contact for your clients, thoroughly understanding their business needs and proposing customized solutions that maximize the value of the Cabify platform.
• Closely monitor performance indicators (KPIs) for your portfolio, anticipating potential churn risks and designing effective action plans to ensure client retention and satisfaction.
• Lead the contract renewal process and identify upselling/cross-selling opportunities, presenting the ongoing value of Cabify and negotiating mutually beneficial agreements.
• Collaborate closely with the Sales, Product, and Operations teams to resolve complex incidents, escalate issues, and ensure a smooth and exceptional customer experience.

WHAT ARE WE LOOKING FOR?

Alignment with our principles: cabify.com/es/sobre-nosotros

• Minimum of 3 years of experience in Customer Success, Key Account Management, or B2B Consulting roles, preferably in the technology, SaaS, or mobility sectors.
• Proven ability to build and maintain strategic relationships with high-level clients, with a strong focus on problem-solving and value creation.
• Analytical capacity to interpret performance data, identify trends, and make data-driven decisions to optimize the customer experience and value.
• Excellent communication, presentation, and negotiation skills, both oral and written, with the fluency to articulate the value of Cabify clearly and persuasively.
• Proactivity, autonomy, and a strong results orientation, with the ability to manage multiple projects and priorities in a dynamic, fast-growing environment.
• Bachelor's degree in Engineering, Business Administration, Marketing, or a related field.

WHAT DO WE OFFER?

We want you to develop professionally in a high-impact environment where your work will have a direct effect on the lives of millions of people and the future of cities. We offer you a place to grow, innovate, and be part of a team that shares a clear vision and a passion for transforming mobility.

• 🌍 Flexible hours and hybrid model
• 👨‍⚕️ Agreement plan with dental health centers
• ⭐ Loyalty program based on years of service
• 🏥 Supplementary health insurance and free telemedicine
• 💸 Monthly credit to use on the Cabify App
• 🖥️ Work equipment to develop all your talent
• 🏢 Hybrid model: combine remote work days with office presence to connect with your team

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!

This listing was sourced from 4dayweek.io.