Customer Service Host

WHY CABIFY?

At Cabify, we believe a new form of urban mobility is possible: one that is more sustainable, accessible, and efficient. If you are someone eager to transform the future of our cities, you will find a vibrant team here and a mission that will inspire you every day. You will join a global project with a real impact on the lives of millions of people, contributing to building a mobility ecosystem that connects users, drivers, and companies in a unique way.

YOUR TEAM

In our Operations team, we are the engine that ensures the Cabify service runs efficiently and with the highest quality in all markets. We manage driver supply, user demand, and the overall service experience in every city. Our passion is to optimize every detail so that every trip is flawless.

YOUR MISSION

To guarantee an exceptional welcome experience and a smooth boarding process for our users at the airport, ensuring that every trip begins with the highest quality and efficiency.

HOW WILL YOU HELP US ACHIEVE OUR MISSION?

• You will be the first face of Cabify at the airport, providing a warm welcome and guidance to our passengers after they purchase their ticket.
• You will guide each user to the correct van, ensuring a seamless boarding process and that they are headed to the right destination.
• You will validate tickets and passes, ensuring the fluidity and safety of each trip before our passengers board.
• You will be the point of reference for our users, resolving their questions and providing clear information about the boarding process and their journey.
• You will work hand-in-hand with drivers and the counter team to maintain an impeccable operation, reporting any incidents to optimize the experience.

WHAT ARE WE LOOKING FOR?

• Affinity with our principles: cabify.com/es/sobre-nosotros
• Previous experience in customer service roles, ideally in sectors such as transport, tourism, or hospitality, where you have demonstrated your passion for service.
• Excellent interpersonal communication skills and a genuine orientation toward solving and improving each person's experience.
• Ability to perform with energy and proactivity in a dynamic environment, handling diverse situations and anticipating the needs of our passengers.
• Flexibility to work in rotating shifts (day/evening/night) and in an outdoor environment at the Santiago Airport.
• Basic knowledge of English or other languages is a plus, to connect with our global community of users.

WHAT DO WE OFFER?

You will join a leading mobility company where your impact will be direct and valued. You will have the opportunity to grow professionally and develop your skills in an environment that is committed to innovation and continuous improvement.

• A team to help you develop all your talent.
• Monthly transportation card for the airport shuttle bus.
• Continuous training and professional development.
• Performance bonus.
• Night shift bonus.

🕒 Work Schedule and Hours

📍Fixed DAY shift 4x3

• 08:00 AM - 19:00 PM
• 09:00 AM - 20:00 PM
• 10:00 AM - 21:00 PM

Work schedule of four days of work followed by 3 days of rest.

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their background, gender, religion, orientation, age, or ability. Join us!

This listing was sourced from 4dayweek.io.