CRM Administrator

Job Description

We are constantly striving to improve our understanding of patient and healthcare support in our immediate environment. Our office in 1100 Vienna (ICON Tower) is a strategic location for the distribution of our high-quality and innovative healthcare products and medicines, as well as for digitally integrated solutions for our patients and customers. To strengthen our existing team, we are currently looking for a:

CRM Administrator (m/f/d) - Part-time 50%

for Austria and Switzerland

Responsibilities:

Responsibility for Veeva CRM

• You manage users, access requests, role changes, and deactivations.

• You support customer-facing teams with account access, Global Account Search, and operational processes in customer management.

• You participate in platform changes, release activities, testing, and local launch readiness.

Operational support for the field force

• You are the first point of contact for questions regarding Veeva CRM as well as for operational concerns from field staff, Key Account Managers, First-Line Managers, and other CRM users: You analyze requests and resolve them directly where possible.

• You create, track, and follow up on service requests and incident tickets in collaboration with IT or global support teams.

• You escalate technical issues and follow them through to complete resolution.

• You support field teams with synchronization issues, access questions, call reporting, customer searches, and other standard CRM processes.

User, territory, and product management

• You coordinate onboarding, role changes, and offboarding of CRM users.

• You map organizational changes in Veeva CRM and the associated organizational management processes.

Requirements:

• Completed Bachelor's degree or comparable education

• At least 3 years of professional experience

• Very good German and English skills

• Veeva certification is an advantage

• Experience with Veeva CRM is desirable

• Experience in working with sales reps and handling support tickets is an advantage

• Professional experience in the pharmaceutical industry preferred

What we offer:

• Exciting and challenging field of work in a constantly evolving organization

• Varied activities in an internationally operating company

• Paid parental leave from our company for mothers and fathers of 12 weeks

• Attractive company pension

• Free HPV vaccination

• Annual pass for Wiener Linien or company parking space (with deductible)

• Generous home-office policy and, if required, the possibility of hybrid working

• Restaurant Card

• Company doctor

• Employee referral program

• Annual bonus as well as mid-year employee recognition awards

• Discounted fitness offers

• Pharmacy discounts, wholesale discounts, etc.

• Paid parental leave for mothers and fathers of 12 weeks

The collective agreement minimum salary for this position is EUR 50,300 gross per year (full-time). Depending on the successful candidate's qualification profile and professional experience, there is a willingness to pay more.

We are proud to be a company built on the values of our diverse, talented, and committed employees. The fastest way to drive innovative developments is to bring together different ideas in an inclusive environment. We encourage our colleagues to discuss their ideas objectively and to tackle problems together. We see ourselves as an equal opportunity employer and are committed to promoting inclusive, diverse workplaces.

Required Skills:

Content Publishing, Content Writing, Customer Management, Customer Relationship Management (CRM), Customer Service, Information Technology (IT) Support, Marketing, Measurement Analysis, Operational Performance Management (PM), Operations Management, Public Administration, Stakeholder Relationship Management, System Administration, Teamwork, Technical Advice, Technical Issues, User Acceptance Testing (UAT), User Access, Veeva CRM

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

08/20/2026

***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

This listing was sourced from 4dayweek.io.